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Airports International – Airport Customer Benchmarking KRL director Carmel Corcoran recently produced an article published in Airports International looking at how more and more airports are achieving excellence by benchmarking customer satisfaction levels and understanding what is important to passengers. Through benchmarking programmes, airports also have the opportunity to learn from the best. Business Traveller Opinions KRL produced a report earlier this year looking at business traveller opinions. This was the latest in a series of surveys undertaken online with frequent business travellers in order to provide information on this important market sector. |
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