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KRL draws on a network of associates, working on a freelance basis, who are highly skilled and experienced in the air transport sector. These include Rebecca Rowland and Brian Elliot. Between us we have over 50 years of industry experience from a variety of sectors covering travel agents, airlines and airports including extensive international experience.
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Carmel Corcoran has 16 years of experience in the air transport industry. She initially worked for Ryanair, Customer Services before moving to IATA in 1989. Whilst in IATA's Aviation Information and Research department, she managed various industry wide ad-hoc research studies covering mystery shopping, brand image, business traveller attitudes and opinions, telecommunications, product development and in-flight services. In her most recent role as Assistant Director, Product Research, she was responsible for the development of IATA's global syndicated research projects including: |
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These studies have included experience of both qualitative and quantitative techniques on an international basis. Carmel has a BA (Hons) Economics and French from University College Dublin. | |||||||||||||||||||||||||||||||||||||||||
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Carolyn Childs is Managing Director of TRC based in Sydney. Under a reciprocal arrangement she is Marketing Director responsible for marketing KRL products in the Asia Pacific region. She has been working with leading international airlines and travel companies for more than a decade. She has worked as an independent consultant and has been Managing Director of TRC since 1998.
Carolyn has undertaken projects to support a variety of business decisions and processes including new product development, brand positioning and relaunch, marketing planning and customer satisfaction, as well as on industry developments such as low cost airlines and Internet strategy. Clients she has worked for include Aer Rianta, Airbus Industrie, British Aerospace, Birmingham International Airport, The Consumers' Association (UK), The Commonwealth Secretariat, Emirates Airline, IATA, KLM, OAG, Qantas Airways, Rank Hotels, Sabre, Swissair, Westin Hotels & Resorts, United Airlines and Utell International. She has spoken at many conferences on customer service, benchmarking and airline marketing. | |||||||||||||||||||||||||||||||||||||||||
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Rebecca Rowland, one of KRL's main associates, is a freelance air transport consultant with broad experience in the areas of market and economic analysis, forecasting and market research. Prior to setting up as a freelance consultant in 1999, Rebecca worked for IATA's Aviation Information & Research department as Assistant Director Consultancy and before that as Assistant Director Statistics, Economics and Forecasting. While at IATA Rebecca worked with a large number of airline and airport clients. In addition, she was responsible for the development, production and marketing of a number of new and existing information products aimed at the air transport market, including setting up IATA’s Airport Monitor and IATA’s Cargo Service Tracker (CST). During her time as Manager, Market Analysis at the Vancouver International Airport Authority, Rebecca set up Vancouver International Airport’s first on-going survey of passenger satisfaction. Rebecca has a BSc in Physics from the University of Birmingham and an MBA (Marketing) from City University, London.
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